Frequently Asked Questions

I ordered 2+ items but only received one. Where is my full order?

We have a wide range of products not stocked in-house. Although you ordered multiple items at the same time, they may be shipped separately from our partners. You may receive one item before the next. So don`t panic if you don`t receive them all at once. They are on their way.

How much does shipping cost?

We offer free shipping for all our products worldwide.

How do you ship your packages?

Our Packages are shipped by ePacket from our Warehouses.

Do you provide tracking?

Yes you will receive an email once your order has been shipped,that provides you with your tracking information.If you have not received tracking information for your order please contact us.

My tracking information says No information available at the moment,what do i do?

Please be patient for some shipping companies it takes 2-5 business days for tracking information to update on their systems.

What is your Return Policy?

To see our Returns/Exchange policy and instructions for getting a refund, making a return or exchange click here.

How long does it take for me to get my refund?

For most of our returns it takes 5-10 days for us to receive your return,inspect it and process it into our inventory to complete a full refund.It may take an additional 2-10 days after your credit has been applied to post yo your account.

How Can I Cancel my order?

If you you have paid for your order and need to cancel it, you need to contact us within 24 Hours, please note that your order can only be cancelled during the processing stage.Processing time usually takes between 1-5 days.Once the order has been shipped it cannot be cancelled.

How Long does it to receive my order?

Our processing and shipping times give you a guideline on when you will receive your order.Typically it takes us 1-5 days to process your order and 7-14 days for receipt within the USA or Canada.Receipt for International orders is between 15-30 days